Technical Support On Site Monitoring (Linux User)

Job opportunity for Technical Support On Site Monitoring (Linux User) at PT. ALL DATA INTERNATIONAL in KOTA ADM. JAKARTA BARAT, DKI JAKARTA, Indonesia.

Qualification:

Technical Support On Site Monitoring

On site in South Jakarta & SHIFTING

Contract

Responsibilities:

Monitor the Confluent platform around the clock to promptly identify and address any operational issues.

Investigate and diagnose problems related to data streaming, platform performance, and configurations.

Collaborate with cross-functional teams, including Engineering and IT Operation, to resolve technical challenges efficiently.

Provide timely and accurate incident response, ensuring minimal disruption to data streaming processes.

Execute preventive maintenance tasks to prevent potential issues and optimize platform performance.

Document incidents, troubleshooting steps, and resolutions in detail for knowledge sharing and future reference.

Participate in on-site rotations to provide 24/7 support coverage, including weekends and holidays.

Continuously update your knowledge of Confluent technologies, best practices, and industry trends.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.

Have experiences in operational support roles, preferably involving Confluent technologies such as Zookeeper, Apache Kafka, etc.

Familiarity with Linux-based systems and command-line tools.

Familiarity with programming concepts such as Python or shell scripting.

Proficiency in diagnosing and troubleshooting technical issues.

Fresh Graduates are also welcome if you have the confidence that your qualifications meet with the requirements.

Punctual, reliable and must have strong communication skill.

Strong verbal and oral communication skills.

Self-motivated and strong analytical skills.

Have attention to detail, prioritization skill and time management.

Quick learner with a positive attitude.

A strong team player who can maintain a strong relationship within the group.

An empowered team member, a process-oriented thinker.

Ability to work independently and adapt to shifting priorities in a fast-paced, 24/7 support environment.

Dedication to delivering high-quality customer service and problem-solving under pressure.

Willingness to participate in on-site rotations, including weekends and holidays.

Continuous learning mindset to stay up-to-date with evolving Confluent technologies and best practices.