Supervisor Customer Experience

Job opportunity for Supervisor Customer Experience at Recruit-able Bali in KAB. BADUNG, BALI, Indonesia.

Qualification:

Supervisor Customer Experience / Guest Relation Manager

Industry: Premium Restaurant

We are hiring a Guest Relations & Community Manager for a premium, high-volume restaurant in Jakarta. Candidates with hospitality experience in Bali or other premium venues are strongly preferred.

Role Overview

This role ensures a warm, memorable, and seamless experience for all guests, especially VIPs and regular patrons. You will serve as the main point of contact for guest needs, special requests, feedback, and service recovery. A strong personality with high energy, excellent people skills, and the ability to work under pressure is essential.

Key Responsibilities

Handle guest feedback, concerns, and complaints with professionalism and quick resolution.

Build strong rapport with guests and maintain positive relationships.

Collect and monitor guest feedback for service improvement.

Train FOH staff on hospitality standards, communication, and service recovery.

Maintain and update a VIP/regular guest database.

Support the execution of promotions, events, private dining arrangements, and loyalty programs.

Ensure the restaurant’s overall ambience, cleanliness, décor, lighting, and music is always at standard.

Qualifications

Minimum 2 years of experience in Guest Relations, Hostess, or similar customer-facing roles in premium or high-volume restaurants / entertainment venues.

Strong communication skills and the ability to handle pressure while maintaining a professional and friendly demeanour.

High energy, positive attitude, and excellent people skills.

Ability to connect with guests, build rapport, and maintain strong relationships.

Skilled at managing guest requests and service recovery.

Familiar with POS, CRM, and reservation systems.

Willingness to work evenings, weekends, and holidays (6-day work week).

Compensation

Salary: IDR 10,000,000–13,000,000

Service charge (points system)

BPJS & medical insurance (after 3 months)

Extra off