Customer Relation Leader

Job opportunity for Customer Relation Leader at Pt. Wahana Internet Nusantara in KAB. KARAWANG, JAWA BARAT, Indonesia.

Qualification:

📍 BNET is HIRING!

Role Overview

As a Customer Relation Leader, you will lead the Customer Relation team to ensure excellent customer experience, strong service control, and effective handling of hard complaints and dedicated customers. This role also requires you to build a reliable system, improve workflows, and keep operations running smoothly.

What You’ll Do:

Lead the day-to-day Customer Relation operations to ensure service runs effectively, responsively, and in a controlled manner.

Manage team workload, priorities, service quality, and performance to ensure consistent execution.

Handle hard complaints, sensitive escalations, and dedicated customer cases with professionalism, maturity, and solution focus.

Build, improve, and maintain Customer Relation systems, workflows, SOPs, and escalation paths to ensure the function is scalable and not dependent on individuals.

Monitor customer issues, complaint trends, and recurring service gaps, then turn findings into actionable improvements.

Collaborate cross-functionally with Sales, Technical Operations, Technical Operation, Finance, and related teams to ensure smooth issue resolution and aligned customer handling.

Ensure customer trust is protected through clear communication, proper follow-up, and responsible decision-making.

What You’ll Bring:

Bachelor’s degree in a related field.

Minimum 3–5 years of experience in Customer Relation, or Customer Experience.

Minimum 2 years as Customer Relation or Customer Experience Leader

Proven experience handling hard complaints and priority customers.

Customer Oriented, strong leadership, problem-solving, and communication skills.

Able to use CRM, ticketing systems, and reporting tools.

High ownership, integrity, and customer-focused mindset.

Experience in ISP, telecom, or service-based industries is preferred.

Placement : Karawang