Retail Operations Lead

Job opportunity for Retail Operations Lead at ecinos in KOTA TANGERANG SELATAN, BANTEN, Indonesia.

Qualification:

Retail Operations Lead (Multi-Store)

About the Role:

We are looking for a Retail Operations Lead to oversee and optimize the performance of multiple store locations. This role is responsible for ensuring smooth day-to-day operations, driving sales performance, and maintaining consistent customer experience across all branches.

Key Responsibilities:

Manage and oversee daily operations across multiple retail stores

Ensure each branch achieves sales targets and operational KPIs

Monitor store performance and implement improvement strategies

Maintain consistent visual merchandising and brand standards

Lead, supervise, and develop store teams (SPG, store supervisors, etc.)

Coordinate with HQ (marketing, supply chain, finance) for execution and alignment

Ensure stock availability, inventory accuracy, and proper store operations

Handle operational issues and provide quick, effective solutions

Requirements:

3–5 years experience in retail operations, preferably managing multiple stores

Strong leadership and team management skills

Target-driven with strong analytical thinking

Hands-on, proactive, and able to work in a fast-paced environment

Willing to travel between store locations