Commercial Operation Executive

Job opportunity for Commercial Operation Executive at Kompeten in KOTA ADM. JAKARTA PUSAT, DKI JAKARTA, Indonesia.

Qualification:

Job Responsibilities:

Respond to all inbound inquiries (WhatsApp Business, Instagram, Meta Ads) within 1 hour during working hours

Conduct initial lead qualification (property type, renovation stage, timeline, level of interest)

Convert qualified leads into confirmed showroom appointments

Coordinate scheduling with the Sales Consultant

Confirm appointments 24 hours in advance to minimize no-shows

Execute structured follow-ups on cold or inactive leads

Receive, log, and register all inbound leads from multiple digital channels

Maintain a complete and accurate lead database (source, timestamp, contact details, qualification status, next steps)

Ensure zero lead leakage and full pipeline visibility

Prepare and submit weekly pipeline reports to management

Accompany the founder in meetings with architects and developers

Take structured and detailed meeting notes (requirements, feedback, objections, next steps)

Send professional follow-up communication within 24 hours after meetings

Manage and track architect/developer relationship pipeline

Prepare all meeting materials (presentation decks, product samples, documentation)

Utilize tools such as WhatsApp Business, Google Sheets, and automation platforms

Operate within a structured, system-driven workflow with high attention to detail

Job Requirements:

Minimum 2 years of experience in client-facing administrative, inside sales, or executive support roles

Proficiency in WhatsApp Business for professional communication

Strong organizational skills with a clear personal task-tracking system

Based in Jakarta and available for onsite work and occasional field meetings

Native Bahasa Indonesia and basic written English communication skills

Experience supporting senior executives or sales teams

Intermediate proficiency in Google Workspace (Sheets, Docs, Calendar)

Exposure to architecture, property, or interior design industries

Familiarity with automation tools and system-driven workflows